Shipping Policy

Here at Equine Health Direct, we know how frustrating hidden shipping fess can be for customers so, we have made our shipping fees as straight forward and cheap as possible.


ORDERS UNDER £39.95 FROM £3.75

We use Royal Mail Tracked 48 service for most orders. This means you will receive an SMS or email notification with tracking information and your order will be delivered within 2-4 working days of dispatch.

For faster delivery, we charge £2.50 and use Royal Mail Tracked 24 service; again you will receive tracking information and your order will be delivered within 1-2 working days of dispatch.

We aim to dispatch your order within 48 working hours of the order being placed; though this is dependent on stock levels or supply of products to us.

There are certain postcodes in Scotland, Northern Ireland, Isle of Man, Isle of Wight and the Channel Islands, which will incur a delivery surcharge of £4.99 and unfortunately may have a slightly longer delivery time. We will always try to deliver to you as quickly as possible and of course will keep you updated on the progress of your order and delivery.

Prescription Only Medicine

When you place an order for Prescription Only Medicine please be aware that we will only be able to process and dispatch this type of order after we have received a valid prescription from your veterinary surgeon.  

Medication dispensed under control of Mr T.B Walters MBA BVSc MRCVS (RCVS no. 6197463). VMD Practice no. V9409.

Tom Walters Equine Ltd, trading as Equine Health Direct

Company no. 09237269. VAT no. 195 807 60. Registered Office: 20 Moorland Road, Stoke-on-Trent ST6 1DW.