Shipping Policy

Here at Equine Health Direct, we know how frustrating hidden shipping fess can be for customers so, we have made our shipping fees as straight forward and cheap as possible.

ORDERS OVER £39.95 FREE SHIPPING

ORDERS UNDER £39.95 IS £3.75

Free Standard delivery: 3-5 working days

Standard Delivery: 3-5 working days

We aim to dispatch your order within 24 to 48 working hours of the order being placed. This is dependent on stock levels or suppliers status.

We aim to dispatch your order within working 48 hours of the order being placed.  This is dependent on stock levels or supply of products to us.

Once your order has been dispatched you will receive an email confirming the date and the method of dispatch.  Orders will be delivered by Royal Mail or by courier for larger packages.

There are certain postcodes in Scotland, Northern Ireland, Isle of Man, Isle of Wight and the Channel Islands, which will incur a delivery surcharge of £4.99 and unfortunately may have a slightly longer delivery time. We will always try to deliver to you as quickly as possible and of course will keep you updated on the progress of your order and delivery.

Prescriptions and Aerosols

When you place an order for Prescription Only Medicine please be aware that we will only be able to process and dispatch this type of order after we have received a valid completed prescription from your veterinary surgeon.  

Aerosols are considered a ‘dangerous good’ by Royal Mail, due to their flammable nature, so they are no longer accepting parcels containing them and they must be delivered by courier.