Contact Us

Mill Farm, Newcastle Road, Smallwood, Cheshire,
CW11 2UA


Contact form

Complete the form and a member of our team will contact you within 24 - 48 hours.

Complaints Procedure

We welcome all feedback, so please get in touch with any questions or concerns. Whilst we hope that you won't have any cause to complain,  if you have any concerns with our service, please email us at your earliest convenience. So we can address your complaint efficiently, please include as much detail as you can. The complaint will be reviewed by our Manager and Managing Director, and we will endeavour to respond within 24-48hours.

If you feel we have not resolved your complaint, you are welcome to contact the Veterinary Medicines Directorate:

The Veterinary Medicines Directorate will only investigate complaints regarding Veterinary Medicinal Products (not our service or pricing etc).